Human in the loop is critical in AI

Why the Human in the Loop remains critical was highlighted by Sudipta Roy, MD and CEO of L&T Finance,  during the Q&A of the Investors Digital Day, November 6 2025, at the Jio Conference centre ( summarised and paraphrased): 

Project Cyclops delivers full automation for smaller-ticket loans — such as two-wheelers with average sizes of ₹1.1–1.2 lakh — where the risk is low and the model’s confidence is high.

But for larger value loans, L&T is more careful. 

For large-ticket loans (₹25–50 lakh and above), the machine’s decision is treated only as first-level underwriting. A human underwriter must still corroborate the output. The reason is simple:
AI systems can have bugs, and early versions of Cyclops produced anomalous results that were only caught because humans reviewed the files.

For high-value cases — ₹60 lakh to ₹1 crore — the human check remains non-negotiable until the system has built 12–18 months of performance history that proves its reliability.

In the interim, the company's Helios co-pilot acts as an assistive layer, supporting underwriters and ensuring the machine’s decisions are validated before approval.