Building on my earlier post about Bajaj Finserv and the ₹5,300 crore it expects to generate from robocalls in FY26, here’s a bit more detail from the analyst presentation on November 25, 2026 (available on their website). If you’re interested in how AI is actually being implemented and used at scale, make sure you read the Analyst Presentation dated December 5, 2025.
AI Implementation Summary
46% of all interactions by AI for non-voice BOT ; 9% for voice BOT and 4% for real time agent assistance.
What did all this deliver?
- For Bajaj General Insurance, 96% digital policy issuance, and 1 out of every 2 customers serviced entirely by AI chat & voice bots
- ₹7.9 crore annual savings through AI-led service automation
- 110 million messages exchanged annually via bots
- 29% of servicing in Indian languages thanks to multilingual capabilities
- English : 71% , Hindi 15% , Telugu 6% , Marathi 5% , Tamil 3%
source : Bajaj Finserv analyst presentation
The company clearly is fully committed to AI now. It’s not a side project anymore. They’re using it at real scale, and it’s becoming a core part of their competitive moat. Plenty of companies talk about doing this, but this is one of the rare cases where we can actually see the numbers and understand the scale of AI adoption in an Indian industry setting.
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